Protecting Your Account and Identity
At CB&S Bank, the privacy and security of your information is important to us. Our security practices are designed to ensure information about you is secure whether you choose to bank with us through our branch offices, ATMs, telephone, or the Internet. For your protection, no matter which channel you choose, we verify who you are before allowing you access to your accounts. Additionally, our systems use firewalls and encryption to protect information about you.
At CB&S Bank, we also encourage you, the customer, to take steps in protecting information about you.
You can find information on how to prevent identity theft and what to do if you are a victim of identity theft on the Federal Trade Commission website at www.ftc.gov/idtheft, or contact them toll-free at 877-438-4338. We have also provided the following tips that are designed to help you protect yourself from fraud and identity theft.
Preventing Identity Fraud on Your Account
- Do not loan your ATM or Debit Card or share your passwords with anyone who is not authorized on your account. Do not share your account numbers with anyone.
- Report lost or stolen checks and ATM/Debit Cards immediately. Review new checks to ensure none were stolen. Be aware of the expiration date on your ATM/Debit Card. If you do not receive a reissued card before the expiration date, contact our Customer Service Department at 877-332-1710.
- Store new and cancelled checks safely.
- Question suspicious emails or phone inquiries. Unless you initiate the contact, CB&S Bank will not request your personal information (account number, ATM/debit card number, mother’s maiden name) through email, U.S. mail, or by phone. Please notify us immediately if you receive odd calls or emails claiming to come from CB&S Bank. Be especially wary of those requesting account information to “award a prize” or “verify a statement.”
- Guard your Internet Banking information. Avoid using obvious or easily obtainable information as your password. Do not share your passwords with anyone or write them down.
- Do not write your Personal Identification Number (PIN) on the back of your ATM/Debit Card. Keep all PINs in a safe place, not in your wallet.
- Shred anything with your account number or personal information before throwing it away.
Preventing Identity Theft
- Do not give out financial information online or on the phone unless you initiated the contact and know the party you are dealing with.
- Shred unnecessary financial documents, including old bank statements, invoices, unwanted pre-approved credit offers. For those documents you must keep, file in a safe place.
- Promptly retrieve incoming mail and do not put outgoing mail in your residential mailbox.
- If you do not receive your monthly billing statement, notify the company immediately.
- Review all account statements and monthly billing statements immediately. Do not ignore suspicious charges. If doubtful or unauthorized charges appear on your bill or statements, call immediately to resolve discrepancy.
- Do not write personal numbers on your checks. Never preprint driver’s license or social security numbers on your checks.
- Do not carry your social security card in your wallet; keep it in a safe place.
- Review your credit report. Reviewing your credit report will tell you if anyone has applied for credit in your name and if any accounts are being used without your knowledge with the billing statement being sent to a different address. You can obtain a copy of your credit report at any time from one of the three major credit bureaus. If you have reason to believe you have been a victim of identity theft, please contact one of the three major bureaus and request a “fraud alert” or victim’s statement be placed on your credit reports. This will alert creditors to call for your approval if they receive applications to open new accounts.
Please contact our Customer Service Department at 877-332-1710 if you have additional questions about account security or identity theft.