Our employees and customers are important to us and we want to make sure we are helping you stay safe. We are closely monitoring the latest news about the Coronavirus (COVID-19) just as you are. We are doing all we can to make sure our branches are operating as normal, but we continue to evaluate the need for adjustments in how we deliver our banking services to you. You can count on us if you need help with your finances. If you have been affected by COVID-19 and need help with your account, please call us at 877-332-1710 or submit your request to us by using the Contact Us button on this page.
Actions we are taking to protect our customers and employees:
Providing extra cleaning and sanitizing supplies throughout the workplace and in common areas
Disinfecting frequently touched objects and surfaces such as keyboards and telephones
Encouraging employees with any symptoms to stay at home
Monitoring the situation and making sure we have contingencies in place to meet the financial needs of our customers.
If you have been negatively affected by unemployment or loss of income related to business closures or layoffs, the following assistance may be available to you:
Waiving various fees
Making special accommodations for CD withdrawals
Refunding foreign ATM and Surcharge fees
Mortgage Loan payment accommodations
Suppressing derogatory credit bureau reporting for affected customers
No new efforts to repossess vehicles or start property foreclosures on consumer real estate loans for 60 days
Forgiveness of late fees
Small Business and Commercial relief
Please call us at 877-332-1710 or submit your request to us by using the Contact Us button on this page to discuss the options we have available to you.
The assistance is for customers who make the request and provide proof of hardship such as a letter from your employer regarding the loss of income/employment or a statement from unemployment. The assistance is available for a limited time at the discretion of CB&S Bank and is subject to change at any time without notice. We will continue to monitor the COVID-19 situation and its customer impact.