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MobiMoney FAQ

 

What is CB&S Bank MobiMoney?
CB&S Bank MobiMoney is a mobile app that offers debit cardholders a convenient way to manage their debit card. MobiMoney enables cardholders to easily activate and deactivate their cards, receive instant alerts on their mobile devices, and limit usage based on location, merchant preferences, transaction type, and threshold amounts.

How do I enroll my debit card in CB&S Bank MobiMoney?
MobiMoney can be accessed by installing the MobiMoney App and is available for both iPhones and Android phones. The app can be downloaded in the Apple App store for iPhone users and the Google Play Store for Android users.

How do I start using CB&S Bank MobiMoney?
After the app is downloaded, follow these easy steps:

  1. Register as a new user
  2. Enter your debit card number and click NEXT
  3. On the next screen enter your security code, expiration date, and billing address
  4. You will then be prompted to enter the last 4 digits of your Social Security number

Why should I use CB&S Bank MobiMoney?
CB&S Bank MobiMoney can help reduce the risk of unauthorized use of your card. You can choose what level of control you need for your particular situation. For example, if you lose your card, you can turn your card off through your MobiMoney app to prevent it from being used fraudulently if it were to get in the hands of someone else.

What happens when I lock my card?
If you lock your card, you will not be able to use the card for purchases or at ATMs. During the time your card is locked, all transactions will be blocked EXCEPT recurring payments. Recurring payments are where you have provided a company with your debit card information and authorized for them to take regular payments from your account.

Does MobiMoney allow customers to place travel advisories on their debit card?
MobiMoney does not allow customers to place travel advisories on their debit card at this time. This will be an enhancement to the app in the very near future. 

Account balance information in MobiMoney
MobiMoney is an app specifically designed to allow a customer to manage their debit cards. The MobiMoney app only provides information on debit card transactions and does not include information on other transactions that would occur on an account. For more accurate, detailed information on your account, please refer to your Mobile Banking app. The balance feature in MobiMoney app may not always reflect an accurate real time account balance.

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